Bob Farrell: A leader is one who serves those who serve the customers

Customers need 'pickles' and so do employees (those small, special things that make customers come back again and again). Employees also want and need pickles (something from you, as their leader). And if they get it, they will follow you and achieve great things. If they do not get pickles, then their confidence and respect evaporate.

Buy a DVD and get a DVD player thrown in for FREE. And we mean any DVD.

 

 

DIY training: 'The Leadership Pickles' with Bob Farrell
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Bob Farrell: 'Leaders are those who serve those who serve our customers.' Comes with a FREE DVD player for computer.

By: Media PARTNERS
€ 264.79  Excl. VAT
DIY training: 'Give 'em the PICKLE' with Bob Farrell
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Comes with a FREE DVD player for computer: Your business is not about what you sell. Your business is about who you serve. Therefore - give 'em the pickle! (Service, attitude, consistency and teamwork). You're in show business, so play the part.

By: Media PARTNERS
€ 264.79  Excl. VAT
HOW TO CONNECT IN BUSINESS with Nicholas Boothman: DIY workshop in extraordinary customer service
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Nicholas Boothman: 'If others like you, they see all the BEST. If others do not like you, they see all the WORST.' Comes with a FREE DVD player for computer.

By: Media PARTNERS
€ 264.79  Excl. VAT
DIY training: 'WHAT'S YOUR PICKLE?' with Bob Farrell
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WHAT'S YOUR PICKLE? with Bob Farrell: 'If you're really paying attention, your customers will tell you what your PICKLE is.' Comes with a FREE DVD player for computer.

By: Media PARTNERS
€ 264.79  Excl. VAT