DIY training: 'Give 'em the PICKLE' with Bob Farrell
DIY training in extraordinary customer service: Take care of the customer. Or your competitor will.
'Give 'em the PICKLE': DVD 20 minutes with danish subtitles. Trainers guide included.
PICKLES are those little extra things you do that makes other people happy. It may be a small, handwritten slip in the shipment. It may be you directing the customer to the shelf where the item is located, rather than just pointing. Your task is to find out what your customers want and then ensuring that they get it. This is the message of 'Give 'em the PICKLE!'.
The film is entertaining and highly motivating. It inspires both managers and employees to make the most important thing they can do in the business world: Take care of the customer!
The messages in the 'Give 'em the PICKLE!'
Service: Make customer service to your priority no. 1.
Attitude: Choose your behavior.
Consistency: Set a high standard and live them everyday.
Teamwork: Help each other to look good.
When you buy 'Give 'em the PICKLE! you get:
1 'Give 'em the PICKLE! DVD with danish subtitles
10 green lapel pins
1 Give 'em the Pickle! powerpoint presentation (in English)
1 Give 'em the Pickle! handout for participants in English)
1 Leaders Guide (in English)
1 pdf with Leaders Guide in danish
Farrell loves customers. His true stories combined with quick graphics makes this film both entertaining and memorable. The four key messages are well defined and supported by numerous examples.
The film leaves you with the desire to see more!
Cantonese, Danish (subtitled), English, French Canadian, Greek (subtitled), Hebrew (subtitled), Portuguese (subtitled), Simplified Chinese (subtitled), Spanish, Swedish (subtitled), Traditional Chinese (subtitled).
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