The good, old saying still fits. The way the business leader leads his leaders, the way they lead on. If the top manager moves around and speaks untruths and does not keep his appointments and always arrives late for the meetings and also parks his car a bit randomly, then the management team does so too. And it spreads to the employees, who also treat customers equally. It becomes a way they all behave. The business leader has created a culture.
Fortunately, this culture can be renovated, adjusted or renewed. In this category you can find methods and tools and courses that can contribute to this.