As a master, so did his journeyman

The leader plays a crucial role in any organization, but when the goal is to create an unforgettable customer experience, the leader’s responsibility becomes even more complex. It’s not just about leading employees directly, but also about leading those who lead the employees who are in direct contact with customers. The chain of leadership is like a domino effect – a strong and positive leadership culture spreads all the way to the final customer experience.

To succeed, the leader must focus on creating clarity, commitment and support throughout the organization.

Clarity comes from setting clear goals and expectations for the teams so that everyone is working towards the same vision. It’s also about communicating the company’s values ​​so that everyone understands why their role is important to the customer experience.

Commitment is created when the leader invests in motivating and developing those who lead the service team. By equipping middle managers with the right tools and giving them the freedom to make decisions, they become strong leaders who can inspire their employees.

Finally, support is crucial. The leader must be a visible and accessible mentor who ensures that no one feels alone in their work. When employees feel valued and supported, they will bring the same energy and enthusiasm to customers.

When leadership is carried out with a focus on clarity, commitment and support, it creates a culture where everyone feels responsible for the customer experience. And when customers feel a committed and well-functioning team, they want to come back again - and again. This is the secret behind leadership that really works.

Fortunately, this culture can be renovated, adjusted and renewed. Here are a number of tools, methods and courses that can contribute to this.

If you want help, write to info@LEADERSwarehouse.com 

 

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FISH! the guide gives you insight, tips, tricks, ideas, stories, exercises, test and plans. All because you should be dressed up for your FISH! presentations.

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DKK 375,00  Excl. VAT
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Bob Farrell: 'Leaders are those who serve those who serve our customers.' Comes with a FREE DVD player for computer.

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Play the values game: What is valuable to us and to me?: This game is an aid to reaching consensus in groups, teams and organisations, on the values and norms that you all consider to be important. Play the game as a game, a solitaire or an icebreaker. The game makes it possible to create, renovate or boost values. 

Quantity discount on this product - save up to 13 %

DKK 375,00  Excl. VAT
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Learn to overcome mental blocks and set your imagination free.

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Comes with a FREE DVD player for computer: Without diversity, no innovation. Without innovation, no growth. In other words: Diversity is not only the right thing to do. Diversity is the source that holds the greatest potential.

DKK 1.975,00  Excl. VAT
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When you have decided to raise the barr for teamworking don't ever miss a FISH! away-day for your wonderfull team. They have deserved it.

DKK 35.000,00  Excl. VAT
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The best way a leader can lead employees is through his or her own behavior. This behavior is one that the leader chooses.

DKK 35.000,00  Excl. VAT
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We help you finding your own solution. We do this through various types of conversation exercises. The conversations will lead from challenge to decision making.

DKK 2.500,00  Excl. VAT
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Pep Talk: You and your team will be involved and moved. Our speaker will move you all the way. By the end everyone has participated to the Pep Talk.

DKK 13.020,00  Excl. VAT
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When disaster strikes and your speaker does not turn up, call us by phone +45 71 92 55 63 and order an acute and emergency presenter.

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+45 71 92 55 63

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How to lead more effectively through the power of your relationships. Start asking yourself: How can I provide a relationship which this person may use for his or her own personal growth?

DKK 380,00  Excl. VAT
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FISH! TALES is about putting the FISH! philosophy into PLAY in 12 weeks. How about that?

DKK 236,00  Excl. VAT
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9 dice with a total of 54 images. This offers more than 10 million. combinations and an infinite number of stories or explanations.

DKK 127,20  Excl. VAT
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What is the best about your teamwork and what would you like to develop? Through a series of different conversations everybody comes around the topic. You will bring the answers to what is at stake, what help is needed and how you can adjust and develop your teamwork.

DKK 15.180,00  Excl. VAT
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Every employee wants to be part of a successful business. Who wants to join a failure? As part of a success pride, importance, meaning, hope and faith will emerge. Do you want this as a leader?

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Use this exercise as a starter or an icebreaker. Everyone needs to warm up their voices and their choice of words.

DKK 75,00  Excl. VAT
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Get your team out on the floor and review what they think and how engaged they are. Stand at one end of the rope because you don't see the point. Stand in the other end because you really see a bright future. Stand between these points to illustrate other shades. 

DKK 271,20  Excl. VAT
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Create a strong company culture: The FISH! film is like a deck of cards with an infinite number of 'playing' methods. Download this e-book containing 30 billion different workshops.

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This deck of cards contain all elements in any given business model. You and your team chooses one card or more in each category and picks your prefered version. This game takes very little space. Just make sure that the sky is the limit.

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DKK 499,00  Excl. VAT
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We know how to design your training. We have the knowledge and the experience. So please call us and lets have a talk about your needs.

DKK 2.500,00  Excl. VAT